Parent Portal Instructions

Click this link:

https://register.skyranch.org/Login/Login.aspx?ReturnUrl=%2fAccount

Enter your email/password combination.  If you have forgotten/do not yet have your password simply click the Forgot your password? tab on this page and a temporary password will be immediately sent to your email.  Please DO NOT create a new account.

With the rollout of our new website we are updating all of our Camper Family Information.   When you login you will be on the Family Contact Information page.  You will only encounter this screen the first time you login with the new website.  Please make appropriate changes if necessary to your information and select the ‘update’ tab in the bottom right.

You are now logged in and should be at My Account Dashboard

Select “View Itineraries” to list all your camp registrations

Click on the 2014 camper registration you want to update to access Registration Details

There are 4 tabs under Camp Services:

Health Form: This form is critical to complete, as you will use it to note any food allergies, physical limitations, medications, etc.  Click the tab and navigate through all pages and type in your electronic signature on the last page.  This form is your participation agreement to attend camp and must be completed before your arrival.

Additional Questions: This tab is used to provide important extra information.  To begin, this is where you list your arrival/departure details, if they are different from the normal provided Sunday arrival and Saturday departure times.   Please note that for early Saturday departures, the scheduled departure time must be between 6:00AM- 6:30AM on that Saturday.  For Sunday arrival, we are only able to accommodate late arrivals. Next, this tab allows you to authorize specific people to pick up your child from camp, if the primary account holder will not be there. Finally, this is where indicate your camper’s preference for a top or bottom bunk.

Roommate Request: This tab is used to request up to three other campers to be in the same cabin with your child.  In order to request a roommate, please type in the camper’s name and the parent’s email address.  The parent will receive an email containing a request code to approve the roommate request.  In order for us to honor a roommate request, it must be ‘accepted’ by the receiving parent.   Accepting a request is completed on this same tab by inputting the request code in the box designated ‘Accept A Request’.  Please be aware that both campers do not need to request each other; only one should make the request and the other should accept.  All requests must be submitted 14 days prior to your first day of camp.  For siblings that wish to bunk together please contact Guest Services at 903-266-3300.

Reservations:   Sky Ranch offers many opportunities for you to upgrade your camper’s experience while at camp.  Using this tab, you can select activities available by Sky Level including Horsemanship and Paintball, order camper tee-shirts, Sky Packs, Snack Packs, arrange for transportation to/from either of the Dallas/Fort Worth airports and arrange for weekend laundry service if your camper is staying for multiple sessions.

There are 4 tabs under Balance:

Make Payment, View Statement and Deposit Schedule: these tabs are self-explanatory and can be utilized at any time.  All camper registration fees must be fully paid by April 15,2014.

Store Account: For safety and convenience, all transactions utilize a camp bank account instead of cash.  Prior to your camper’s arrival, please add funds to their Ranch Bank. The Ranch Bank account will be used to purchase snacks and products during the week.  While your camper is at Sky Ranch, you can view an itemized list of purchases as they are made and add additional funds as needed.  We recommend $55 for each week of camp.

Navigating the Parent Portal:

You can move to previous pages by clicking on the navigation control on the top left when previous pages are listed.  If there are no pages listed, you can utilize the ‘My Account’ button on the top right to return to your dashboard.  Some pages within the Parent Portal cannot be closed until all of the required information is supplied.  At any time you can select the (Logout) tab on the top right corner and any information you have put in the Portal will be saved.  If you need assistance, a member of the Guest Services team can access your account and help you.

At this time, requests to transfer to a different session or to cancel a reservation may not be completed using the Parent Portal.  For these types of requests, please contact Guest Services by emailing guestservices@skyranch.org.

Transfers:

Please note, transfers to other available sessions are complimentary until April 15,2014; a $10 service charge applies to each session change thereafter. All transfer requests must be submitted via email to guestservices@skyranch.org.

Cancellation Policy:

Campers who cancel by April 15, 2014 will be refunded all payments except a $100 cancellation fee. After April 15, 2014, NO REFUNDS WILL BE GIVEN.  All cancellation requests must be submitted via email to guestservices@skyranch.org.